Who are Crowley Aromas and what do we do? Crowley Aromas specialises in home made wax melts but we also offer bath/body products. All products can be found under our PRODUCT'S page.
Are you vegan friendly? Yes, we are vegan friendly.
Are you CLP compliant? Yes, absolutely. More information can be sent on request. Please email us at firstname.lastname@example.org with any questions or queries.
Where are you based? Ipswich, Suffolk.
How do I create an account? Create an account by clicking the person icon in the top right hand corner on your screen. To register, please provide a valid email address or mobile number.
What is the loyalty scheme and how does it work? In order to collect points you will first need to hold an account with us. All points will be calculated at checkout. Once your order has been dispatched the number of points collected will be added to your account. Loyalty points will give you offers and discounts off your future orders. You can then redeem your points by clicking 'redeem' at checkout and their value will be taken off the basket total.
I have forgotten my password. To reset your password simply click the 'forgotten password' link. You will receive a password reset link to your email address. If you have any problems please email us at email@example.com and we will be happy to assist.
How do I apply a promotional code? Simply add your promotional code or gift cards in to the promotional code option at checkout.
What payments are accepted? We currently accept the following payment methods:
Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, Google Pay, Paypal, Laybuy and Clearpay.
How long does a wax pack last? Our wax packs should offer 24 hours burn time. We recommend using 2 cubes a time. 1-2 cubes should offer 3-4 hours burn time before the scent throw begins to reduce so we highly recommend using a 4 hour tealight. Each scent is different to each individual depending on your sense of smell. Each cube can be remelted if you can still smell the scent.
Are your products safe for pets? Although we have never experienced a problem burning wax melts around pets, the fragrance oil does contain chemicals therefore it is highly important that your pets do not consume them.
What wax do you use? Our wax is 100% natural soy (vegetable) wax
Do you offer samples? Yes. We offer sample boxes and individual wax disks.
Why is there clear smoke coming from my wax? Don't panic! Clear smoke is actually a good sign. It is a sign of a good scent throw. It is just the scent releasing into the air.
How do I change my wax melt? I have found the best way to change your wax melt is to simply relight it for around 20 seconds and it should just slide out. Please ensure you have completely cleaned your burner and removed old wax before relighting.
Are your products recyclable? Yes, please ensure you check your local guidelines on the best way to dispose of any items.
Can I use my oil burner? Please check the product label to ensure your burners are safe for wax. Not all oil burners are suitable for wax melts.